Genpact Hiring Frontrunner – Manager – English – Hybrid Bucharest-INS013810 – Romania-Bucuresti

Genpact

  • Full Time

Job Title : Frontrunner – Manager – English – Hybrid Bucharest-INS013810

Location : Romania-Bucuresti

Frontrunner – Manager – English – Hybrid Bucharest-INS013810

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for?
We are inviting applications for the role of Frontrunner – Manager – English – Hybrid Bucharest

GENERAL RESPONSIBILITIES
Client management:
•    Carries out daily and weekly interactions with the client on operational performance, he/she is proactively engaged in the communication with the customer with regards to the team/process or changes or to the issues
•    Responsible for coordinating the process of document development necessary for proper running of client’s meetings/governances. 
•    Responsible for identifying and presenting the client with the possible risks in order to establish the most suitable action plans.
•    Conducts presentations and negotiations with key stakeholders on the client side.
•    Responsible for client satisfaction for the services delivered by the company across his areas. 
•    Responsible for negotiating and bringing of a new scope within the managed processes. 
•    Acts as a secondary point of contact for escalation for the issues raised by the client, takes the necessary measures to solve these, communicates with the customer about the status of the actions plan. 
•    Follows the deadlines agreed with the client and maintains the relationship with the client with regards to the agreed action plan.
•    Builds a strong collaboration relationship with the key stakeholders in the customer site, proactively asks for feedback and takes full responsibility of the process and managed operations.
•    Proposes and discusses with the customer the transformation initiatives, negotiates the productivity clauses based on the dependencies on the team’s internal / external factors.
•    Conducts team huddles to communicate the customer’s priorities 
•    Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction.
•    Keeps a close collaboration with its homologous Pathfinders and Process Architects to be informed about the process and related issues/initiatives or human resources may have an impact on the customer.
Manages the MSS data accuracy, the operating plan, generates the monthly invoices for the services provided to the customer by the team.

Ensures branding materials are present on the team’s floor, coordinates the updating of dashboards with all customers related information, and organizes customer visits.
Participates in different projects and initiatives within Genpact. 

REQUIRED WORK EXPERIENCE
•    Solid experience in customer management.
•    Team management experience for teams.
•    Strong knowledge in processes like Accounts Payable, Procurement, Month End Reporting, etc.
•    Previous experience in transformation and efficiency projects
•    Organizational skills especially for budget monitoring and control
•    Knowledge about the Insurance industry (represents an advantage)

REQUIRED EDUCATIONAL BACKGROUND
•    University graduate.

What can we offer? 
•    Attractive salary;
•    Stable job offers – employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

JobManager
Primary LocationRomania-Bucuresti
ScheduleFull-time
Education LevelAssociate’s Degree/College Diploma
Job PostingJul 13, 2022, 12:40:50 PM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time

Job Overview