Genpact Hiring DG – Customer Service – Senior Process Associate – German-CPG027254 – Poland-Katowice

Genpact

  • Full Time

Job Title : DG – Customer Service – Senior Process Associate – German-CPG027254

Location : Poland-Katowice

DG – Customer Service – Senior Process Associate – German-CPG027254

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
 Inviting applications for the role of the Customer Service Specialist – Senior Process Associate – German!
Responsibilities 
    Provide requested services to customers as a part of Service Catalogue
•    Review and provide information about the situation of their orders, deliveries and invoices data
•    Monitor customer compliance to agreed logistic trade terms
•    Provide logistic or descriptive information of products
•    Inform the customer about the out of stock proactively and when that affects the order 
•    Manage the unloading time slots with customers
•    Accountable for an alert generated by its own customers and ensure they are solved within agreed times
    Ensure proper Master Data
•    Coordinate Master Data requests from customer/ other functions
•    Follow up if needed with the customer regarding product & price lists for master data updates
•    Maintenance of customer contacts 
    Support proper Order Management process
•    Review blocked orders for delivery for certain scenarios, e.g. minimum order quantity, requested delivery date, etc. with the customer and in cooperation with Order Validation Specialist
•    Monitor that customer place orders according to the agreed schedule and rules
    Support proper Claims Management process
•    Contribute to the proper return process by clear rules agreement or direct contact with customer f needed
•    Claims resolution communication (pricing, logistic, trade terms) to customers as per customer Service Catalogue
•    Deal with escalations form price, logistic and trade terms Claims Specialists
•    Liaise with the Stock Management Specialist and/or 3rd Party Logistic Providers for urgent delivery issues
    Support Cash Collection & Credit Management activities
•    Follow up escalated overdue invoices with the customer
    Lead continuous improvement agenda for served customers
•    Developing cooperation and removing inefficiencies in the activities of the customers
Qualifications 
Minimum qualifications
•    Customer Focus (focus on external and internal customers)
•    Bias for action (focus on results and use of intelligent risk taking)
•    Team Alignment (team player; supports and respects others)
•    Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
•    Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
•    Good communication skills, ability to cooperate with external and internal customers
•    Problem solving and decision-making ability
•    Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.)
•    Fluent in English & local language, German for served country
•    Analytical skills
•    Customer service orientation
•    Ability to work effectively under pressure 
•    Knowledge of MS Office
•    Knowledge of SAP system will be an asset

What can we offer? 
•    Attractive salary;
•    Stable job offers – employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Insurance, Luxmed, additional vacation days, biking policy
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

JobSenior Process Associate
Primary LocationPoland-Katowice
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingSep 30, 2021, 9:53:06 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time

Job Overview