Genpact Hiring Assistant Vice President – Service Delivery Leader-BFS020678 – India-Gurugram

Genpact

  • Full Time

Job Title : Assistant Vice President – Service Delivery Leader-BFS020678

Location : India-Gurugram

Assistant Vice President – Service Delivery Leader-BFS020678With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Assistant Vice President – Service Delivery Leader

Responsibilities

Own the overall operations (Process management, P&L management, Client management, People Management, Performance Management, Strategic Initiatives, etc.) for a Banking Customer Service and Collections account
Engage operations and support functions for ensuring the success of the program
Handle clients and internal Business and partner with them to effectively run the outsourced program

Qualifications

Minimum Qualifications/Skills

Previous experience in the Customer Service space with and with confirmed tenure in mid/senior management role in the Shared Services industry and should be a subject matter expert on various aspects of Insurance, be it life, property, casualty, health, etc.
Experience in directly leading and running an Operations team and be directly accountable for outcome metrics per the agreed SLA by the clients
Understanding of Performance measurements and ability to lead day-to-day performance such as Productivity, C-Sat, Efficiency, Shrinkage among others.
Identifying and leading continuous improvement projects through Lean & Six Sigma Tools for achieving a better business outcome
Outstanding customer relationship skills
Experience holding and representing the Program independently in Customer Reviews and visit

 

Preferred Qualifications/ Skills

Balancing critical issues and customer concerns
Establishing/maintaining a customer-centric culture
Acquiring references, case studies, and testimonials from customers
Have the ability and experience of cross-functional teamwork and partnership skills

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 
 Job Assistant Vice PresidentPrimary Location India-GurugramEducation Level Bachelor’s / Graduation / EquivalentJob Posting Jul 19, 2022, 9:56:41 AMUnposting Date OngoingMaster Skills List OperationsJob Category Full Time

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