Job Title : Assistant Vice President – Operations Leader-BFS021413

Location : Philippines

Assistant Vice President – Operations Leader-BFS021413With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are ambitious enough to reinvent it. Come, transform with us.

Inviting applications for the role of Assistant Vice President – Operations Leader

The role of a Global operating leader in Genpact is a high visibility role with an accelerated career path and immense growth potential. We are looking for a self-starter who is upbeat, agile, and can effectively lead operating teams, enabling them to deliver compelling financial outcomes while improving efficiency.

In this role, you will:

Own end-to-end client service delivery and P&L
Drive and lead new/existing relationships with a set of valuable clients leading to a balanced P&L
Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts
Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability
Follow a structured road map beyond 18 to 24 months to tackle bigger leadership roles for the vertical
Own the way in implementing new technologies in operations and display a strong executive presence

Responsibilities

Manage outsourced services delivery to ensure customer happiness and increased revenue through client up-sell
Collaborate and work with Genpact’ s global business and functional leaders to build and commercialize existing and new product offerings
Take a lead and work closely with digital teams to introduce breakthrough technology solutions into operations
Lead global operations to achieve and exceed P&L expectations
Use lean six sigma framework to drive continuous performance improvement
Implement appropriate mechanisms to identify, understand and bring up performance gaps and/or performance breakthroughs including developing and implementing improvement plans to close performance gaps.
Collaborate for the new deal process including solutioning, pricing, due diligence, transition and stabilization

Qualifications and Experience

Prior experience of hands-on core Operations and Service Delivery is mandatory. Must have an operational background with a customer facing role preferably in banking and financial services space in BPO industry
Excellent interpersonal and communication skills
Any graduate

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a multifaceted work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube

 
 Job Assistant Vice PresidentPrimary Location PhilippinesEducation Level Bachelor’s / Graduation / EquivalentJob Posting Aug 22, 2022, 1:01:12 PMUnposting Date OngoingMaster Skills List OperationsJob Category Full Time