Genpact Hiring Assistant Vice President, Operations -HMS018334 – India-Hyderabad

Genpact

  • Full Time

Job Title : Assistant Vice President, Operations -HMS018334

Location : India-Hyderabad

Assistant Vice President, Operations -HMS018334With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. 

 

Inviting applications for the role of Assistant Vice President, Operations 

In this role, you will be responsible for managing operations for one of our Hitech service line client. You will function as a Service Delivery Leader for operations and liaise with service lines and delivery to ensure proper solution design, cost and fitment to the portfolio as well as to the operation strategy.  

You will work with Operating leaders and Clients to develop a winning strategy, develop it with the service line, then present for internal approval and customer acceptance. 

Your role will function as an overlay of existing technical and domain experts and bring value through disciplined operational pursuit and solution management skills.  

You will be expected to be focused on Hitech industry’s realities and pain points and know how to solve these using analytics and technology. 
 

 

Responsibilities 

Financial and Growth: Deliver on Financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimized. Anticipate & plan for new business; prepare for infrastructure and other growth-related requirements; plan for resources based on work type and work volume projection and currently available headcount, and allocate responsibilities. Partner with the BD, Solutioning, and Sales team on Commercials, pricing, and winning deals.   

Operations Management: Manage workflow, handle escalations, proactively engage resources to address issues, and effectively delegate workload across the leadership team. Drive the creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives for process improvement.  

Client Management: Participate in business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization. Identifying and eliminating root cause barriers to CSAT, productivity, TAT and quality, etc. Should be able to communicate well with the clients and be able to present data post-analysis.   

Team Management: Ability to set the vision, direction, and culture for the team by managing individual and team performance, expectations, and goals. Manage the career growth and development of the Leadership team by driving focus on Genpact’s Leadership Principles. Play a critical role in building management depth by providing guidance. 

 

Qualifications we seek in you! 

Minimum qualifications 

Any Graduate 

An experienced candidate with exposure in leading large BPO teams of approx. 250 + people, with experience in setting up a new site with be an added advantage  

Prior Customer Management exposure is important 

A keen knack towards problem solving 

Excellent Communication skills 

Preferred Qualification 

Preferably from Sales/Customer Experience background – Understands the nuances of  e-commerce business 

Understanding domain registration, hosting, shared servers & technical criticalities  of these products 

With Lean Six Sigma exposure 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. 

 
 Job Assistant Vice PresidentPrimary Location India-HyderabadEducation Level Bachelor’s / Graduation / EquivalentJob Posting Jun 23, 2022, 6:49:05 AMUnposting Date OngoingMaster Skills List OperationsJob Category Full Time

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