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Job Description for Contract & Commercial Manager / Contract & Commercial Assistant Manager

About EY Payroll Operate

EY Payroll Operate is part of the Global Compliance and Reporting (GCR) service offering of EY. Payroll Operate is on a transformational journey. The vision is for EY to become one of the top payroll operate outsourcing service providers globally. EY’s Global Delivery Services (GDS), the shared services arm of EY, is unique amongst the Big4 firms, operating as one global team across multiple countries.

For EY Payroll Operate to achieve its stated vision, the key to its success lies in adding a new, globally industrialized way of working, adopting a central delivery model through our GDS delivery centers. This transformation combined with our in-country compliance capabilities will drive a better client experience whilst creating margin expansion and enable the Payroll Operate growth gaining significant market share for EY in the industry.

Responsibilities

Responsible for partnering with the Global Payroll engagement teams for managing the contracting process (SOW, Change Requests etc), for clients or a portfolio of clients pre-handover to Transitions & Operations.
Strategic thinking and leadership experience with an emphasis on client engagement/ relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
Collaborate with engagement teams, third parties, and client counterparts to own the timely completion of contracting deliverables
Develop/ co-create standard service agreements defining scope of services, commercials, service level agreements (SLAs) with focus on commercial clauses such as limitation of liability, termination, payment terms, SLA credit etc to in accordance with EY’s standard agreement clauses and covering the Payroll Operate service interests. Act as a gate-keeper for such documents
Central ownership on Statements of Work, Change Requests, Arrangement Letters, Subcontracts, Non-Disclosure Agreements, Amendments working with project leadership to provide timely reviews and quality contractual documents
Liaise with Finance, Legal, Delivery teams to review commercial calculations, compliance and consistency of the contract terms, identify contract and commercial risks and issues
Follow approvals with client, third parties & internal stakeholders, digital signatures and release of contracts all concerned parties
Report to EY GDS Contract Leader and assist to implement contract management best practices

Key Competencies and Skills

Strong commercials and contracting expertise in a client service environment – typically from a BPO/ ITO service industry
Proven track record of owning at least 2 to 3 end to end large commercial deals in a third party outsourcing environment, part of the Sales Operations / commercials group
Should have client relationship skills and account management in a third party outsourcing environment
Strong negotiation experience with internal and external stakeholders with ability to drive consensus and resolve conflicts is a key success criteria to the role
Experience in developing cross functional teams in a multi-disciplinary practice and ability to lead a team of experienced professionals
Good understanding of the overall outsourcing service industry, preferably exposure to Payroll or HR outsourcing services
Proven ownership of delivering on strategic projects
Expert numeracy skills, attention to detail and accuracy
Excellent presentation and interpersonal skills

Qualification

Graduate / Post-Graduate in Commerce or Law or Master’s in Business Administration

Work Experience

Manager : Minimum 10 years in contract & commercial management

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