DESCRIPTION

GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to handle inbound & make outbound calls to resolve accounts receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

• Understanding of Accounts Receivables process.
• Should be flexible for Night Shift.
• The role requires to work from office 5 days weekly.
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continually look at ways to improve the customer experience.
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
• Meet the monthly productivity goals.
• Reconcile complex accounts and have excellent attention to detail.

Key job responsibilities
• Reconcile complex accounts and have excellent attention to detail.
• Understanding of Accounts Receivables process.
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally.
• Monitor high-risk accounts and ensure timely escalation of challenges to management.
• Continually look at ways to improve the customer experience.
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
• Meet the monthly productivity goals.
• Reconcile complex accounts and have excellent attention to detail.

BASIC QUALIFICATIONS

• Degree in Finance/Accounting/Business Studies or other related areas
• 2 to 4 years of experience in Accounts Receivables or other customer facing department experience
• Ability to provide exceptional customer experience
• Strong communication skills, both written and verbal
• Good interpersonal skills and team player
• Ability to take initiatives, meet tight deadlines and prioritize workload
• Proficient in Microsoft Excel and Word

PREFERRED QUALIFICATIONS

– Post-graduation or a Master’s Degree Accounting/Finance or a related field
– Prior exposure to Oracle ERP