Executive workforce management – Mumbai, India


  • Full Time

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Job Title : Executive workforce management

Job Location : Mumbai, India

Job Description

Assistant Manager-WFM – GROUP B2


Responsible for doing FTE sizing for new/existing business, providing optimized solution. Coordinate with various stake holders and provide inputs from WFM standpoint
• Individual Contributor role
• Utilization optimization opportunity identification
• Understanding the customer requirements
• Providing the solution to meet the customer requirements
• Customer Relationship
• End to End WFM Support
• Ability to work on all planners and other analytics key deliverables
• Analysis of reports including process dashboards & initiate appropriate action plans.
• Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared.
• Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer oriented approach and focus on key deliverable areas
• 24 X 7 availability as per the RFP requirement


• Process Approach and comprehension of customer requirements
• Mature individual with ability to work & communicate with people across production floor
• Ability to think analytically
• Good interpersonal skills
• Internal and External Stakeholder Management skills
• Good product knowledge supported with excellent communications & presentation skills
• Strong understanding of Google apps (sheets, slides, docs) and MS Office tools (Word, Powerpoint, Excel)
• Ability to coach and mentor agents
• Complex problem solving and critical thinking
• Willing to work in a 24/7 shift
• Good communication will be in connection with customers on a daily/weekly basis


Job Overview