Role Purpose
The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes
Do
Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications
Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement
Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer’s requirement
Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly
Define & manage the IT infrastructure as per the requirement of the supported software code
Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, to testing, to staging, to release, configuration and monitoring
Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions
Ensure on boarding application configuration from planning to release stage
Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained
Provide customer support/ service on the DevOps tools
Timely support internal & external customers escalations on multiple platforms
Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module
Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost
Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems
Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved
Provide knowledge transfer, sharing best practices with the team and motivate
Team Management
Resourcing
Forecast talent requirements as per the current and future business needs
Hire adequate and right resources for the team
Train direct reportees to make right recruitment and selection decisions
Talent Management
Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
Build an internal talent pool of HiPos and ensure their career progression within the organization
Promote diversity in leadership positions
Performance Management
Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues
Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team
Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
Exercise employee recognition and appreciation
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Project Manager
Regular reporting & updates
Application teams/ owners, application developers, release managers
For end to end CI, CD & monitoring
Talent Transformation Team, Competency Group
Plan and support delivery of Technical Trainings, knowledge sharing
External
Clients
Drive business growth and relationship management at senior levels through demonstration of Wipro’s technical differentiation
Customers
For using reference from the past cases
Analysts/Advisors
Drive market recognition and referencability, influence market trends through technical thought leadership
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Systems Thinking – Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment – Expert
Leveraging Technology – In-depth knowledge of and mastery over technology domain that commands expert authority respect- Master
Solution Focus – Apply design thinking to bring about new and novel solutions or changes in processes, products or the way business is conducted-Expert
Functional/Technical Knowledge – Specific to the role/ function- Master
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
Behavioral Competencies
Formulation & Prioritization
Business Acumen
Innovation
Managing Complexity
Execution excellence
Passion for results
Team Management
Stakeholder Management
Deliver
No.
Performance Parameter
Measure
1.
Continuous Integration, Deployment & Monitoring
100% error free on boarding & implementation
2.
CSAT
Manage service tools
Troubleshoot queries
Customer experience
3.
Capability Building & Team Management
% trained on new age skills, Team attrition %, Employee satisfaction score
DevOps