Role Purpose
The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes
Do
Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications
Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring
Manage the IT infrastructure as per the requirement of the supported software code
On-board an application on the DevOps tool and configure it as per the clients need
Create user access workflows and provide user access as per the defined process
Build and engineer the DevOps tool as per the customization suggested by the client
Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure
Leverage and use tools to automate testing & deployment in a Dev-Ops environment
Provide customer support/ service on the DevOps tools
Timely support internal & external customers on multiple platforms
Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT
Ensure adequate resolution with customer satisfaction
Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved
Troubleshoot and perform root cause analysis of critical/ repeatable issues
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Dev Ops Lead Engineer/ Project Manager
Regular reporting & updates
Application teams/ owners, application developers, release managers
For end to end Continuous Integration, Continuous Deployment & Monitoring
External
Clients
To provide optimal support from time to time
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Leveraging Technology – Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization – Competent
Process Excellence – Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk – Expert
Technical knowledge – knowledge of various DevOps tools, customization and its implementation at the client site – Expert
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
Behavioral Competencies
Execution Excellence
Passion for Results
Confidence
Client centricity
Formulation & Prioritization
Deliver
No.
Performance Parameter
Measure
1.
Continuous Integration, Deployment & Monitoring
100% error free on boarding & implementation
2.
CSAT
Timely customer resolution as per TAT
Zero escalation
Securities and Capital Markets Testing