DESCRIPTION

Job summary
Amazon Web Services (AWS), the Amazon cloud Product Line, is leading the cloud revolution globally. As a Customer Solution Manager (CSM) with Amazon Internet Services Private Limited (AISPL), you will work with the largest and most complex enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AISPL teams work together effectively and efficiently to deliver for the customer.

Key job responsibilities
Role & Responsibilities
You will be a trusted cloud migration advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer’s business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers’ biggest IT challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.
You will take end-to-end ownership of a diverse range of projects and initiatives, utilizing
your communication skills to interface with and influence a broad range of multi disciplinary
teams (sales, solutions architecture, support, product, professional services, partners). The
Customer Solution Manager role is responsible for cloud transformational programs
(technical, operational, organizational, education) that span across traditional IT teams and
business units. Role & Responsibilities. With a deep understanding of your customer’s business vision, culture and processes, you will be your customer’s voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs. In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solution Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued. Successful candidates will have a technical program management background, be detail driven, and have experience in managing virtual teams to deliver complex programs. You will be a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers

BASIC QUALIFICATIONS

• Engaging from the inception stage onwards, you will have a deep understanding of your customer’s business vision, culture, and processes, you will be your customer’s voice within AISPL, ensuring that their needs are accurately communicated to AISPL leadership, product, and engineering teams. Engaging during the latter stages of the business cycle you will be responsible for ensuring consistent best-practices are applied, including: (1) ensuring Migration Readiness Assessment (MRA) is conducted and bringing in SMEs to deliver the migration foundations (e.g. landing zone build, security controls, operating model, training etc.), (2) Migration kick off workshops are conducted (including stakeholder alignment), and (3) Executive Steering Committees and reporting are established, including customer, partner, and AWS Cloud exec sponsors and ensure mechanisms are in place to identify and mitigate any identified risks. You should be passionate about delivering a great customer experience by delivering successful IT transformation programs. You will ensure that the customer IT and business stakeholders are aligned, to ensure broad adoption of the migration across the customer organization. You will use the AWS Transformation Guide and other mechanisms, to inform the customer migration journey. Where required, you will lead the interaction with specialist teams, ProServ and Partners for handoffs, especially with respect to refactoring.

• 15+ years leading complex, large scale, IT/technical/engineering programs
10+ years in a senior customer facing role
• Bachelor’s degree in science, technology, engineering, math or equivalent experience
Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information at the C-suite/VP level
• Experience working with nextgen technologies, Expertise in delivering large scale migration and modernization engagements
• Experience in building, nurturing and managing the inspired team as a manager
• Self-motivated problem solver who thrives in a dynamic and customer-focused environment
• Strong organizational and troubleshooting skills with attention to detail
Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
• Highly analytical, technically proficient, and able to learn new tools and software quickly
• Demonstrated leadership through influence
• Business English language skills

PREFERRED QUALIFICATIONS

• Robust understanding of key technology and market trends
• Experience across different industry verticals
• Prior experience working in a technology sales organization
• Direct experience in implementing AWS/cloud services, AWS Certification added plus
• Deep understanding of software development/engineering life-cycle from conception to delivery
• PMP, Prince2, PgMP, SAFe or SCRUM/Agile certified
• Working experience as a SCRUM master or leading a Safe program