We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project and a new team, your role as a Contract Specialist with English will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within the digital client industry.

Responsibilities:
– Ensure operational support to the Customer by processing all order management requests received from the Customer in a timely manner and according to the Customer’s instructions/procedures.
– Assures interface between partners/customers, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline
– Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with other teams. Translates customer requests
– Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with policies
– Assures check and balance function, business controls and audit compliance in order to secure client’ s financials. Assures compliance with the client’s standards of business conduct
– Uses Customer’s internal tools
– Meets customer’s expectations/targets/Key performance indicators
– Sometimes needs to take over lead functions for customer projects from an admin point of view
– Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
– Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams
– Takes over activities assigned by the manager
– Initiates and attends interdisciplinary meetings
– Analyzes processes and business cases in order to provide solutions for improvement
Critical skills required:
• Excellent English Communication Skills;
• Good analytical & synthesis skills
• Rigorous and accurate working style
• Good working knowledge of MS Office (especially Excel)
• Good Customer relationship capacity
• Basic working knowledge and understanding of Enterprise Resource Planning (ERP) system
• Problem solving oriented
• Self & Professional motivation
• Self-confidence & independence in decision making
• Punctuality & Flexibility
• Team work capability
• Proactiveness
Benefits of working with us:
The chance to work for Employer of the Year 2023!
Competitive salary with attractive set of social benefits:
Private Pension Plan;
Monthly Benefit budget;
Medical insurance;
Life insurance;
Christmas bonus;
Relocation package for candidates outside of TIMIS county;
Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
Personal development in a multinational working environment through nice extracurricular activities with the team;
Professional development through a variety of training programs (hard/soft skills);
BOOKSTER opportunities;
Nice designed and central business office;
Coffee and tea on the house;
The promise of an enjoyable first impression after discussing wit
Order Management-Level 1