Role Purpose
The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client
Do
Provide assistance in configuration of applications based on client requirements
Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners
Plan and execute assigned configuration tasks within deadlines
Provide system configuration support based on changing business needs
Assist in system analysis, design, development, and testing activities
Provide support in developing, implementing and testing patch releases and system upgrades
Maintenance of the configuration archive and its upkeep
100% compliance to configuration standards and procedures
Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log
Analyze and resolve configuration issues in a timely manner
MIS Management, Reporting & Backend Support
Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders
Documentation & reporting as per the client need on configuration standards
Issue resolution in minimum time possible with respect to any modification or change requested by the client
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Lead Configurator
Regular reporting & updates
Software Developers
For regular coordination on the software for which testing is done
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Leveraging Technology – Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization – Competent
Process Excellence – Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk – Expert
Technical knowledge – knowledge of various programming languages, tools, quality management standards and processes – Expert
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
Behavioral Competencies
Formulation & Prioritization
Client centricity
Execution Excellence
Passion for Results
Deliver
No.
Performance Parameter
Measure
1.
Continuous Integration, Deployment
100% error free on boarding & implementation, throughput %, Adherence to the schedule
2.
Quality & CSAT
On-Time Delivery, Troubleshoot queries
Customer experience, completion of assigned certifications for skill upgradation
SAP HCM – CATS