Role Purpose
The purpose of this role is to be responsible for configuratingand maintaining the software and other technological aspects of theproject being run for the Wipro client
Do
Provide assistance in configuration of applications based onclient requirements
Collate configuration requirements from the functions/ BUs/ SLsand obtain approval from business owners
Plan and execute assigned configuration tasks within deadlines
Provide system configuration support based on changing businessneeds
Assist in system analysis, design, development, and testingactivities
Provide support in developing, implementing and testing patchreleases and system upgrades
Maintenance of the configuration archive and its upkeep
100% compliance to configuration standards and procedures
Make changes to existing configuration processes as per theclient requirements and maintain proper documentation/ log
Analyze and resolve configuration issues in a timely manner
MIS Management, Reporting & Backend Support
Preparation of Daily, Monthly status report on certainconfiguration parameters as required by the client & stakeholders
Documentation & reporting as per the client need onconfiguration standards
Issue resolution in minimum time possible with respect to anymodification or change requested by the client
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Lead Configurator
Regular reporting & updates
Software Developers
For regular coordination on the software for which testing is done
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Leveraging Technology – Knowledge of current and upcomingtechnology along with expertise in programming (automation, tools andsystems) to build efficiencies and effectiveness in own function/ Clientorganization – Competent
Process Excellence – Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk – Expert
Technical knowledge – knowledge of various programminglanguages, tools, quality management standards and processes – Expert
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.
Expert
Applies the competency in all situations and is serves as a guideto others as well.
Master
Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.
Behavioral Competencies
Formulation & Prioritization
Client centricity
Execution Excellence
Passion for Results
Deliver
No.
Performance Parameter
Measure
1.
Continuous Integration, Deployment
100% error free on boarding & implementation, throughput %,Adherence to the schedule
2.
Quality & CSAT
On-Time Delivery, Troubleshoot queries
Customer experience, completion of assigned certifications for skillupgradation
SAP APO – Supply Network Planning