DESCRIPTION

As a Career Ambassador, you will directly support a diverse population of Amazonians across all business lines as they navigate Amazon’s Pivot processes, and you’ll seek out collaborative opportunities to continuously improve the Amazonian experience. You are organized, results-oriented, customer-obsessed, and you thrive in ambiguity. You possess strong judgment in sensitive situations and are able to make objective decisions. You also have excellent writing and editing skills, are data-driven, and have the ability to establish a professional, consistent message.
*This role is India-based, supporting primarily the APJC region.* This role would require the resource to have quick bias for action, stellar work ethic, and desire to achieve excellence and would also require to maintain a flexible schedule to support stakeholders across multiple time zones.

Key job responsibilities
• Execute cases at all stages of the Pivot cycle
• Facilitate appeal process independently including the compilation of appeal documents
• Facilitate career and performance conversations to provide information, facilitate decisions, and mediate conflicting perspectives; Advise without directing, allowing others to realize their own answers and solution and own their choices
• Serve as an escalation point for managers and HRBPs, managing difficult conversations with multiple levels within the organization
• Respond quickly and accurately to questions from customers, team, and internal business partners
• Collaborate with team members in ongoing process improvements to meet business objectives
• Record and maintain case data, ensuring quality through regular audits; collect data and pull reports from HR tools
• Prioritize multiple inputs in a complex, fast-paced environment
• Build and own trusting relationships with employees and key business and HR partners stakeholders in the region
• Provide recommendations to proactively address systemic defects

BASIC QUALIFICATIONS

– Bachelor’s degree in business, HR, or a related field
– 5-7 years overall work experience
– Minimum 4 years of experience in HR, employee relations, or similar fields
– Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
– Solutions-focused and comfortable working in an environment which demands strong deliverables
– Proven ability to handle confidential information and escalate issues when appropriate
– Experience managing sensitive and confidential matters with employees and/or stakeholders that are not in your reporting line

PREFERRED QUALIFICATIONS

– Experience working with corporate workforce
– Technical proficiency with Microsoft Office Suite, including Excel
– Knowledge of employment law and other federal and state laws covering discrimination and equal opportunities
– Knowledge of HR systems and solutions
– Ability to successfully influence stakeholders without formal authority, across geographies and business units
– Experience working in highly confidential environment
– Excellent verbal and written communication skills
– Strong organizational skills