Bilingual Spanish Customer Service Rep (Remote US)
Position Location: remote US based
Hours: Mon- Fri 8am – 8pm EST (8 hour shifts), some Saturdays required 8am-5pm EST, overtime potential
Pay: $18/hr.
***Candidates must be fluent in Spanish***
***Position begins late Nov 2024 and ends late Feb 2025***
Here we grow again!
Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
Position Summary: The Full Time Temporary Bilingual Spanish Customer Service Rep (Remote US) will provide information to customers in response to complaints, account questions, billing, cancelations, and other queries. This Person will also clarify customer requirements, probe for understanding, use decision-support tools and resources resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
Core Responsibilities:
Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Maintain broad knowledge of client products and/or services
Offer additional products and/or services as needed
Prepare complete and accurate work including appropriately notating accounts as required
Track, document and retrieve information in call tracking database
Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
Participate in activities designed to improve customer satisfaction and business performance
Requirements:
High School Diploma or GED
1 – 3 years’ experience in related field (Health Insurance, Affordable Care Act)
Bilingual – Fluent in English and Spanish
Strong computer navigations skills and pc knowledge
Familiar with Microsoft Office
Able to rotate shifts as needed
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person’s race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.