About Retail Ops:

Central Processing Unit handles onboarding, collaterals and logistics. It on-boards retail liability customers of CASA, TIO, Sole Prop, PPF, NPS, APY through scrutiny and data entry. Retail loan customers are on-boarded through loan account authorization and payments process, rural lending customers are onboarding through Agri account opening, funding, modifications and renewals. Merchant acquiring is done through scrutiny and QC of vendor documents. It also handles scrutiny of Re-KYC, minor to major conversions, creation of NCIF and Assets customers.

Collaterals & Logistics unit of the Bank is responsible for managing all printing and delivery of customer deliverables across

Bank. Key deliverables include printing and dispatch of cheque books, debit cards, credit cards etc. This unit also strives for process improvement initiative of CPU. The unit also takes care of debit and credit card PIN printing and also RMC of liabilities AOF.

About the Role:

Identifying the unique customer identification code (UCIC) will help banks to analyze a customer, track the facilities availed, monitor financial transactions in various accounts, improve risk profiling, take a holistic view of customer profile and smoothen banking operations for the customer. The job holder must be trained in additional process apart from his routine job and achieve 2000 points in a year

Key Responsibilities

· Ensure eyeballing of de-dupe records by adhering to the compliance grid.

· Ensure hold updations are being within TAT

· Acquire cross functional training of minimum 2 process within CPU

· Ensure coordination with branches/respective teams to process the request within TAT.

· Training with in team and cost saving or process automisation initiatives

· Ensure that the team processes the requests/forms without errors, multiple discrepancies etc. and also responsible for maintenance of overall service quality for the activities like eyeballing, hold and rejection

Qualifications:

Optimal qualification for success on the job is:

· Graduate/ MBA preferred

· Additional Certificate course related to Banking sector

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

· Knowledge of banking products and services

· Knowledge of regulatory guidelines and norms

· Good communication (both verbal and written) skill in both English and the local language

· Ability to manage complex client situations

· Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

· Ability to handle pressure and meet deadlines