About Retail Ops :

Central Processing Unit handles onboarding, collaterals and logistics. It on-boards retail liability customers of CASA, TIO, Sole Prop, PPF, NPS, APY through scrutiny and data entry. Retail loan customers are on-boarded through loan account authorization and payments process, rural lending customers are onboarding through Agri account opening, funding, modifications and renewals. Merchant acquiring is done through scrutiny and QC of vendor documents. It also handles scrutiny of Re-KYC, minor to major conversions, creation of NCIF and Assets customers.

Collaterals & Logistics unit of the Bank is responsible for managing all printing and delivery of customer deliverables across

Bank. Key deliverables include printing and dispatch of cheque books, debit cards, credit cards etc. This unit also strives for process improvement initiative of CPU. The unit also takes care of debit and credit card PIN printing and also RMC of liabilities AOF.

About the Role:

Ascertain the authenticity of constitutional documents, verify address, name and Signature of the customer with provided documents and online validation of the registration certificated whatever available like Labour certificate, GST, FSSAI. To check completeness of the AOF in all aspects. Attestation of customer & branch on all photocopies provided. To identify the fraud documents by identifying difference in Font style/Size and layout of the certificate.

Key Responsibilities

· Scrutinize all savings accounts forms within TAT and in accordance with the laid down guidelines.

· Responsible for processing the DCAF applications(debit card applications) received in Eforms system within TAT and ensure to achieve the target defined by team leader

· Scrutinize Sukanya samruddhi accounts / PPF accounts / Prepaid cards accounts in accordance with the bank’s guidelines.

· Respond to all queries raised by the branches through mail / unidesk satisfactorily within TAT

· MIS preparation and co-ordination with IT team for various development or system issues.

· Responsible to scrutinize the forms well within the TAT and as per the bank’s guidelines and to ensure to achieve the target assigned by team leader

Qualifications:

Optimal qualification for success on the job is:

· Graduate/ MBA preferred

· Additional Certificate course related to Banking sector

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

· Knowledge of banking products and services

· Knowledge of regulatory guidelines and norms

· Good understanding of KYC and account opening process

· Good communication (both verbal and written) skill in both English and the local language

· Open to work in rotational shifts

· Ability to manage complex client situations

· Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

· Ability to handle pressure and meet deadlines