About Retail Ops :

Central Processing Unit handles onboarding, collaterals and logistics. It on-boards retail liability customers of CASA, TIO, Sole Prop, PPF, NPS, APY through scrutiny and data entry. Retail loan customers are on-boarded through loan account authorization and payments process, rural lending customers are onboarding through Agri account opening, funding, modifications and renewals. Merchant acquiring is done through scrutiny and QC of vendor documents. It also handles scrutiny of Re-KYC, minor to major conversions, creation of NCIF and Assets customers.

Collaterals & Logistics unit of the Bank is responsible for managing all printing and delivery of customer deliverables across

Bank. Key deliverables include printing and dispatch of cheque books, debit cards, credit cards etc. This unit also strives for process improvement initiative of CPU. The unit also takes care of debit and credit card PIN printing and also RMC of liabilities AOF.

About the Role:

Scrutinizing the AOF and documents (KYC & Non-KYC) basis the available guidelines issues from time to time on Know Your Customer (KYC) norms and also, operational guidelines that are provided to us by Branch Banking Operations.

These norms provide guidance on how to identify the customer which includes Identifying a customer and verifying his/her identity by using reliable, independent source documents, data or information. Ensuring due diligence while accepting documents; verifying the correctness and the veracity of the documents.

Key Responsibilities

·Scrutinize all savings accounts forms within TAT and in accordance with the bank’s guidelines.

·Responsible for process the DCAF applications(debit card applications) received in Eforms system within TAT and ensure to achieve the target defined by team leader

·Scrutinize sukanya samruddhi accounts / PPF accounts / Prepaid cards accounts in accordance with the bank’s guidelines.

·Respond to all queries raised by the branches through mail / unidesk satisfactorily within TAT

·MIS preparation and co-ordination with IT team for various development or system issues

Qualifications:

Optimal qualification for success on the job is:

·Graduate/ MBA preferred

·Additional Certificate course related to Banking sector

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

·Knowledge of banking products and services

·Knowledge of regulatory guidelines and norms

·Good understanding of KYC and account opening process

·Good communication (both verbal and written) skill in both English and the local language

·Open to work in rotational shifts

·Ability to manage complex client situations

·Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

·Ability to handle pressure and meet deadlines