Automation Lead – Pune, India


  • Full Time

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Job Title : Automation Lead

Job Location : Pune, India

Job Description


Role Purpose

The purpose of the role is to lead various automation initiativespertaining to strategic accounts in a BU ensuring better clientengagement




Lead automation roadmaps and strategies for various BUs
Ensure complete understanding of requirements needed toimplement automation of various accounts in BUs
Do shortlisting of accounts depending upon the size of accountand their ability to accommodate maturity
Drive automation maturity in the shortlisted accounts to thenext level
Align the customers by showcasing Wipro’s capability todrive automation and ROI achievement for the customer
Ensure contractual commitments for a particular project are metby understanding the scope and requirements
Ensure the desired software and infrastructures are implementedrequired for automation
Ensure scalable standards of dashboard and process supportsystem for active automation


Develop and review the Account Automation Plans for each accountin consultation with the account partners and delivery teams
Review the automation projects on progress and resolves complexescalations related to operations, production, quality control,schedules and maintenance
Come up with solution of the problems regarding automationpersistent in development unit
Manage the appropriate level of access control to protect exportcontrolled, proprietary, and sensitive project information
Periodically review the project status completion vis-a vis theproject plan and ensure successful roll out
Review the upcoming automation trends, technologies and ways ofworking and identify the

capability gap within the team

Responsible to maintain customer relationships and derivemaximum customer references to ensure business continuity
Receive feedback from the customers and align resourcesinternally to close all the gaps

Stakeholder Interaction


Stakeholder Type

Stakeholder Identification

Purpose of Interaction


Account Automation RO Champion

Overall client management and ensure implementation of the BOT atthe client end

Holmes Engineering Team

Coordinate for BOT development and implementation at client end

Account Delivery Team

Ensure on time project delivery


Project governance, issue resolution



Provide apt solutions and support as per the requirement





Lists the competencies required to perform this role effectively:

Functional Competencies/ Skill
Leveraging Technology – Knowledge of current and upcomingtechnology along with expertise in programming (automation, tools andsystems) to build efficiencies and effectiveness in own function/ Clientorganization –Expert
Process Excellence – Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk – Expert
Technical knowledge – knowledge of various BOTs, SOW andcontractual terms, application services, infrastructure servicessupport, IT services management, RPA tools – Expert


Competency Levels


Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.


Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.


Applies the competency in all situations and is serves as a guide toothers as well.


Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.

Behavioural Competencies
Excellent Communication
Analytical Mindset
Problem Solving approach
Managing Complexity
Client centricity
Execution excellence
Passion for results





Performance Parameter



Client Engagement

CSAT, Customer reference, Customer Solutions, mean time to resolvecustomer issues (MMT reducing trend)


BOT implementation

Work done by the bots for platform/non platform accounts, No. ofplatform accounts per DU





Job Overview