Role Purpose
Assist our community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about Customer products and community standards
Make well balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Customer’s mission to #ShipLove
Investigate and resolve issues that are reported on Customer such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Enforce Customer’s Terms of Use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team
Senior Highschool Graduate
Associate Graduate or Undergraduate at least 2nd year College with no back subjects and failing grades
College Graduate
with minimum 1 year work experience (any industry)
Content Management