Handle oubound calls to process which deals with medical staff/doctors
Supports research and data validation
Deliver excellent customer service and ensure customer satisfaction in all calls
Ensure accurate documentation of each call
Attend to customer queries, concerns and complaints and provide first time call resolution
Escalate calls to proper parties following proper protocols
Ensure compliance to all company policies and procedures
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured
Behavioural – interpersonal and influence management skills , Behavioural – Knowledge of Customer’s Culture. , Domain – Domain knowledge / Customer Centricity / Commitment
Worked in service Industry
Experience of 6 months and above desirable.
Experience in call center will be an advantage.
Healthcare experience will be an added advantage
Decent communication proficiency is required
Provider Inbound