Candidate Requirement
· Should have an experience on voice accounts; but those with non-voice experience can still apply if they have excellent communication skills.
· Excellent communication and teamwork skills required.
· Strong interpersonal skills – ability to inspire teamwork at all levels.
· Ability to identify member/customer concerns & provide real-time problem-solving interventions.
· Provide creative, “outside the box” solutions.
· Ability to multitask – documenting the interaction while on the call with the member/customer.
· Can render overtime work when needed.
Candidate Requirement
· Should have an experience on voice accounts; but those with non-voice experience can still apply if they have excellent communication skills.
· Excellent communication and teamwork skills required.
· Strong interpersonal skills – ability to inspire teamwork at all levels.
· Ability to identify member/customer concerns & provide real-time problem-solving interventions.
· Provide creative, “outside the box” solutions.
· Ability to multitask – documenting the interaction while on the call with the member/customer.
· Can render overtime work when needed.
SHS Graduate / Second Year College Undergrad for High School (old curriculum)
Preferably with minimum of 6 months experience in the call center/ BPO
Applicants with no call center experience may still be considered based on skills required for the job.
Excellent communication and teamwork skills required.
Strong interpersonal skills – ability to inspire teamwork at all levels.
Ability to identify member/customer concerns & provide real-time problem-solving interventions.
Provide creative, “outside the box” solutions.
Ability to multitask – documenting the interaction while on the call with the member/customer.