Wipro is looking for a Team Member (AA – Voice)
You bring knowledge & expertise
Required Experience & Skills:
Fresher
Low complexity clerical processing
Basic process knowledge
Basic technical skills proficiency
Ability to meet agreed quality standards within tight deadlines.
Non/very low client engagement
Ability to follow instructions / scripts / process-flows.
Excellent understanding of Insurance Industry for experienced colleagues
Proficient in MS-Office (preferably Excel)
Project management
Quality management
Results driven.
Foster teamwork
Giving feedback
Roles and Responsibilities:
Maintains quality service by enforcing quality standards, analyzing, and resolving client’s problems, and recommending system improvements.
Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
Adhere compliance and generate control reports.
Generate statutory reporting per country requirement.
Audit Management – Active participation in internal/external audits
Escalation management
Generating scheduled/ ad-hoc reports
Trainable Skills:
Neutral Voice and Accent and call management
UK Saving and Retirement Industry Skills
Process Knowledge
L&P Policy Acquisition & Servicing