DESCRIPTIONJob summaryAre you eager to make a huge impact on Amazon’s ability to drive business development? If you are customer obsessed and would like to be part of customer focused programs, this is the position for you. Amazon’s Retail Business Services (RBS) team is looking for a dynamic and talented Senior Associate. If you are talented, detail-oriented, and enthusiastic, passionate about quality and delivering the best customer service, then we want to hear from you! In this role, the individual is expected to be an effective listener, communicator and problem-solver and balance the needs and requirements of the program with high customer obsession. The tasks that he or she would be responsible for shall include (but are not limited to) effectively performing audits for detail pages and correction of defects, communicating with stakeholders and supporting pilots for new customer focus programs. Core Responsibilities: · Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards · Suggest process improvements and assist internal partners to drive them to completion. · Maintain records of day-to-day work by updating trackers to reflect work done · Supporting pilots in establishing and setting up new customer focus programs · If there is a possible default on SLAs or quality, flag the escalation in time to the manager or SME · Flexible with working schedule and willingness to take initiatives & responsibilities. Are you eager to make a huge impact on Amazon’s ability to drive business development? If you are customer obsessed and would like to be part of customer focused programs, this is the position for you. Amazon’s Retail Business Services (RBS) team is looking for a dynamic and talented Senior Associate. If you are talented, detail-oriented, and enthusiastic, passionate about quality and delivering the best customer service, then we want to hear from you! In this role, the individual is expected to be an effective listener, communicator and problem-solver and balance the needs and requirements of the program with high customer obsession. The tasks that he or she would be responsible for shall include (but are not limited to) effectively performing audits for detail pages and correction of defects, communicating with stakeholders and supporting pilots for new customer focus programs. Core Responsibilities: · Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards · Suggest process improvements and assist internal partners to drive them to completion. · Maintain records of day-to-day work by updating trackers to reflect work done · Supporting pilots in establishing and setting up new customer focus programs · If there is a possible default on SLAs or quality, flag the escalation in time to the manager or SME · Flexible with working schedule and willingness to take initiatives & responsibilities.BASIC QUALIFICATIONSBachelor’s degree in any discipline Ability to deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information · Ability to dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution · MS Excel proficiency · Exceptional interpersonal skills, ability to build relations and influence others authority. · Proactive attitude, detail-oriented and a team playerPREFERRED QUALIFICATIONSBachelor’s degree in any discipline Ability to deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information · Ability to dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution · MS Excel proficiency · Exceptional interpersonal skills, ability to build relations and influence others authority. · Proactive attitude, detail-oriented and a team player