Area Manager, Sort Center (Level 4) – Job ID: 2272441 | ATSPL – Haryana – IN, DL, Delhi

Amazon

  • Full Time

DESCRIPTION

Job summary
Job summary
Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Operations Manager
Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities
Key job responsibilities
Responsibilities include, but are not limited to

·Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.

· Developing and/or referring to performance metrics to drive team performance and business results.
· Identifying the business impact of trends and making data backed decisions.
· Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
· Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

BASIC QUALIFICATIONS

BASIC QUALIFICATIONS
·Bachelor’s degree with 4-6 years of work experience.
·Creative and analytical problem solver with a passion to provide excellent customer service.
·Should be flexible to adapt to a 24 x 7 operating environment
·Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems).

PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS

·B.Tech/MBA/Master Degree
·Bachelor’s degree with 4-6 years of work experience.

Job Overview