Job Title : Application Architect

Job Location : Kolkata, India

Job Description

Posting Title: Exchange Support Specialist
JOB PURPOSE
? Global Support for Exchange Messaging Environment
? Performs the support, operational, monitoring and control activities of the Global Messaging Services.
Major Accountabilities
���         Provides fourth level support and O365 Exchange online operations including SMTP related issues.
���         Provides daily support direction and communications to external support team members within area of responsibility.
���         Performs technical analysis of Outlook Client performance bottlenecks, and software changes and makes recommendations for improvements.
���         Ensure external support team members have appropriate trainings, processes, and tools necessary to perform job functions.
���         Ensure effective collaboration between team members and other support teams within the TIS organization (i.e. ? issues, resolutions, planned service interruptions etc.)
���         Ad-hoc project involvement as required.
���         Supports merger and acquisition activities (i.e. O365 Exchange Platform integration and divestiture).
���         Identifies and resolves problems that may impact daily operations.
���         Provides support and assistance to customers to identify and resolve technical problems.
���         Escalates issues / problems to other internal/external support organizations as necessary.
���         Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.
���         Execute change and problem management activities as required.
���         Contributes/supports an environment which fosters a high-performance and innovative organization
���         Maintains the highest standards of professional conduct and behavior in dealing with team members, colleagues, costumers, and outside contacts.
Minimum requirements
���         As this is a support and operational position the ability to work different shifts and provide weekend on-call support maybe required.
���         5 years of IT experience in operations and system management tasks.
���         5 years? experience in messaging including good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc.
���         A high level of knowledge of Office365 and Microsoft Exchange.
���         Familiar with ITIL Process and Framework
���         Excellent PowerShell skills and scripting an advantage.
���         General ProofPoint product knowledge an advantage. Proofpoint tools include TAP, EFD & SER.
���         More than 2-year experience supporting a globally spanned (international) environment and 2 year proven leadership experience is a plus.
���         Ability to communicate effectively and motivate team members

Office 365 – Exchange Online