- Full Time
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Job Title : Application Architect
Job Location : Kolkata, India
Posting Title: Exchange Support Specialist
? Global Support for Exchange Messaging Environment
? Performs the support, operational, monitoring and control activities of the Global Messaging Services.
��� Provides fourth level support and O365 Exchange online operations including SMTP related issues.
��� Provides daily support direction and communications to external support team members within area of responsibility.
��� Performs technical analysis of Outlook Client performance bottlenecks, and software changes and makes recommendations for improvements.
��� Ensure external support team members have appropriate trainings, processes, and tools necessary to perform job functions.
��� Ensure effective collaboration between team members and other support teams within the TIS organization (i.e. ? issues, resolutions, planned service interruptions etc.)
��� Ad-hoc project involvement as required.
��� Supports merger and acquisition activities (i.e. O365 Exchange Platform integration and divestiture).
��� Identifies and resolves problems that may impact daily operations.
��� Provides support and assistance to customers to identify and resolve technical problems.
��� Escalates issues / problems to other internal/external support organizations as necessary.
��� Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.
��� Execute change and problem management activities as required.
��� Contributes/supports an environment which fosters a high-performance and innovative organization
��� Maintains the highest standards of professional conduct and behavior in dealing with team members, colleagues, costumers, and outside contacts.
��� As this is a support and operational position the ability to work different shifts and provide weekend on-call support maybe required.
��� 5 years of IT experience in operations and system management tasks.
��� 5 years? experience in messaging including good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc.
��� A high level of knowledge of Office365 and Microsoft Exchange.
��� Familiar with ITIL Process and Framework
��� Excellent PowerShell skills and scripting an advantage.
��� General ProofPoint product knowledge an advantage. Proofpoint tools include TAP, EFD & SER.
��� More than 2-year experience supporting a globally spanned (international) environment and 2 year proven leadership experience is a plus.
��� Ability to communicate effectively and motivate team members
Office 365 – Exchange Online