Role Purpose
The purpose of the role is to create exceptional and detailed architectural application design and provide technical leadership as a ServiceNow SecOPs VR SME in integrations.
* Provide expertise on new functionalities from SecOps VR QoQ
* Understand Shell implementation of SecOps VR. Review and reduce Shell customizations. Drive towards Out of the Box [OOTB] functionalities.
* Support in blockers on need basis- Integrations, reduce customizations, new functionalities.
Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market
Provide solution of RFP’s received from clients and ensure overall design assurance
Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives
Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture
Depending on the client’s need with particular best practices and SecOPs VR technology integrations as listed
Provide technical leadership to the design, development and implementation
Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions
Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
Evaluate and recommend solutions to integrate with overall technology ecosystem
Tracks industry and application trends and relates these to planning current and future IT needs
Expectations ServiceNow SecOps SME:
* Provide expertise on new functionalities from SecOps VR QoQ
* Best practice share on SecOps VR Integrations- Invicti, Apiiro[Github-Sonarcube-Mend], Wiz, TVM [MS Defender]
* Implement features/functionalities of each application integrations.
* Reporting: Integrated Dashboard with PA/RAVE. OOTB reports.
* Understand Shell implementation of SecOps VR. Review and reduce Shell customizations. Drive towards Out of the Box [OOTB] functionalities.
* Support in blockers on need basis- Integrations, reduce customizations, new functionalities.
Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations
Account mining to find opportunities in the existing clients
Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture.
Identifies implementation risks and potential impacts.
Create new revenue streams within applications as APIs that can be leveraged by clients
Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part
Technical support of delivery team in terms and POC and technical guidance
Keep Up-to-date with the latest technologies in the market
Enable Delivery Teams by providing optimal delivery solutions/ frameworks
Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor
Collaborate with enterprise architect for translating business strategy to execution
Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results
Bring value in terms of quality in development activities by leveraging cloud based and scalable infrastructure
Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards
Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects
Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams
Recommend tools for reuse, automation for improved productivity and reduced cycle times
Continuously review session with customers for sustainable development practices
Leads the development and maintenance of enterprise framework and related artefacts
Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams
Ensures architecture principles and standards are consistently applied to all the projects
Ensure optimal Client Engagement
Support pre-sales team while presenting the entire solution design and its principles to the client
Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed
Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor
Competency Building and Branding
Ensure completion of necessary trainings and certifications
Develop Proof of Concepts (POCs), case studies, demos etc. for new growth areas based on market and customer research
Develop and present a point of view of Wipro on application design and architect by writing white papers, blogs etc.
Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits
Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external)
Mentor developers, designers and Junior architects in the project for their further career development and enhancement
Contribute to the architecture practice by conducting selection interviews etc
Team Management
Resourcing
Anticipating new talent requirements as per the market/ industry trends or client requirements
Hire adequate and right resources for the team
Talent Management
Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
Build an internal talent pool and ensure their career progression within the organization
Stakeholder Interaction
Stakeholder Type Stakeholder Identification Purpose of Interaction
Internal Delivery teams Review of architectural process deployment in engagements, escalation management, issue resolution, delivery assurance and excellence
Pre-sales team For solutioning and architectural design purpose
Quality Assurance Periodic review of architecture
Practice teams To understand the different solution portfolios
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends within own ecosystem – Master
Market Intelligence – Deep specialized understanding of the ecosystem practice, overall market & competition and nuances of delivery in that domain – Master
Systems Thinking – Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment – Expert
Leveraging Technology – In-depth knowledge of and mastery over ecosystem technology that commands expert authority respect – Master
Asset reusability – ability to re-use the assets to ensure scalability and optimization – Expert
Technical knowledge – architecture design principles, framework and documentation – Master
Competency Levels
Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert Applies the competency in all situations and is serves as a guide to others as well.
Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
Behavioral Competencies
Strategic perspective
Stakeholder Management
Technology Acumen
Innovation
Managing Complexity
Client centricity
Execution excellence
Self-Learning
Domain Experience
Change agility
Passion for results
Nurturing people
Executive presence
Deliver
No. Performance Parameter Measure
1. Support sales team to create wins % of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led
2. Delivery support CSAT, delivery as per cost, quality and timelines, Identify and develop resuable components, utilization %, Recommend tools for reuse, automation for improved productivity and reduced cycle times, # of reusable components
3. Capability development % trainings and certifications completed, increase in ACE certifications, thought leadership content developed (white papers, Wipro PoVs)
4. Practice Building Identifying opportunities for architects in the account and outside through known contacts, Contribute towards domain and technology accelerator kits, Mentoring junior architects
5. Team Management Team attrition %, Employee satisfaction score
Vulnerability Assessment Penetrationtest