Account Delivery Head – Collections Process – Cebu
Delivery towards customer in liaison with Process Head
Meeting customer expectations / targets / metrics / KPIs
Productivity /efficiency metrics proposals, implementation and follow-up
Administrative aspects including reporting, business reviews etc.
Development & implementation of strategies to ensure customer satisfaction & retention
Monitor project progress, identify and mitigate risks, and adjust strategies as needed
Plan & strategize Transformation Initiatives to meet customer expectations.
Graduate of any Discipline
Experience 12+ years
Knowledge and experience in Property Leasing is an advantage
At least 10 years of BPO experience.
Collection experience is a plus
Appication desk support