About Accenture Operations
In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com
What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
The Order to Cash Processing team provides services to clients and organizations by helping them in the areas of optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing.
In Collections Operations, you will manage collection/disputes such as debt collection, reporting on aged debt, bad debt provisioning outperform cash reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations.
What are we looking for?
We are looking for individuals who have the following skillset:
Order to Cash Processing
Ability to handle disputes
Ability to manage multiple stakeholders
Roles and Responsibilities
In this role, you need to analyze and solve moderately complex problems
You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures
The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals
You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions
You will need to monitor & drive team performance, including throughput and quality as per defined metrics
Your primary upward interaction is with a direct supervisor or team leads
You will generally interact with peers and/or management levels with clients or internal stakeholders
You will be provided with minimal guidance when determining methods and procedures on new assignments
Decisions that you make often impact the team in which they reside and occasionally impact other teams
You would be managing medium-small sized teams and/or work efforts at a client or within Accenture.
Please note this role may require you to work in rotational shifts.
