Role description
Position Title : Executive / Senior Executive- New Business Operations
Department : Operations Issuance
Level/ Band : 201 / 251-Executive/Senior Executive
Qualification : Graduate with knowledge of Excel, understanding of insurance processes, basic underwriting guidelines
Experience : 3 – 5 years with 1 – 2 years in Insurance in U& I processes
Role Summary:
- Undertake resolution of average 100 – 110 communications per month – T + 1 days and average 175 – 200 cases counteroffers / funds transfers per month
- Ensure timely data entry in the system
- Evaluate case categories, assess existing guidelines for clearance
Reports To : Manager New Business Operations
Supervises : Individual contributor
Geographic Area Covered : PAN India branches (Branch Operations teams)
Stakeholders Internal :
Branch Sales and Operations teams (pendings, resolutions)
Underwriters (pendings, resolves, Underwriting)
F&A (Fund transfers, refunds)
POS (for funds transfers from surrenders)
IT (system issues, issuance data)
External : Customers (pendings, documents, queries, etc)
Key Result Areas
· Undertake resolution of average 100 – 110 communications per month – T + 1 days and average 175 – 200 cases counteroffers / funds transfers per month
· Ensure timely data entry in the system
· Evaluate case categories, assess existing guidelines for clearance
· Follow up with underwriters for case clearance, pendings, resolves
· Highlight trends to Manager for root cause issues and related recommendation
· Create base trackers for related Department MIS
· Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.
Skills Required Technical : Good Knowledge of MS Office