Senior Executive – New Business Operations – Thane HO

TATA AIA

  • Full Time
1-860-266-9966 customercare@tataaia.com

Role description

Position Title : Executive / Senior Executive- New Business Operations

Department : Operations Issuance

Level/ Band : 201 / 251-Executive/Senior Executive

Qualification : Graduate with knowledge of Excel, understanding of insurance processes, basic underwriting guidelines

Experience : 3 – 5 years with 1 – 2 years in Insurance in U& I processes

Role Summary:

  • Undertake resolution of average 100 – 110 communications per month – T + 1 days and  average 175 – 200 cases counteroffers / funds transfers per month
  • Ensure timely data entry in the system
  • Evaluate case categories, assess existing guidelines for clearance

Reports To : Manager New Business Operations

Supervises : Individual contributor

Geographic Area Covered : PAN India branches (Branch Operations teams)

Stakeholders Internal : 

Branch Sales and Operations teams (pendings, resolutions)

Underwriters (pendings, resolves, Underwriting)

F&A (Fund transfers, refunds)

POS (for funds transfers from surrenders)

IT (system issues, issuance data)

External : Customers (pendings, documents, queries, etc)

 Key Result Areas

·         Undertake resolution of average 100 – 110 communications per month  – T + 1 days and  average 175 – 200 cases counteroffers / funds transfers per month

·         Ensure timely data entry in the system

·         Evaluate case categories, assess existing guidelines for clearance

·         Follow up with underwriters for case clearance, pendings, resolves

·         Highlight trends to Manager for root cause issues and related recommendation

·         Create base trackers for related Department MIS

·         Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines.  Highlight and recommend process gaps, flaws and process changes.

Skills Required Technical : Good Knowledge of MS Office

Job Overview