Assistant Manager/Manager – New Business Operations – Thane HO

TATA AIA

  • Full Time
1-860-266-9966 customercare@tataaia.com

Role description

Position Title : Manager

Department : New Business

Reports to : Sr, Manager / AVP                                   

Supervises –  No reportees

Stakeholders Internal : Branches , Underwriting ,DST , PST , Sales / Channels ,  other departments which are related to Activity managed , Call Center , IT

External : Vendors , other insurance companies

Qualification ; Graduate / Post Graduate

Experience : Great Coordination , Life Insurance background – New Business Experience with min 3years of experience of New Business Operations (( No Scrutiny and MIS profiles )

Key Result Areas

  • Domain : Coordination with Internal Customers
  • Insurance and Conversion related technical and non-technical activities
  • Technical process related to NB and UW – System management , Change in request for System accordingly

Competencies (Please copy paste from Competency Dictionary)

  • Customer and Consumer Focus : Customer and consumer Focus is about adding value to all customers, internal and external, through thought, action & Adding value implies understanding the customer needs vis a vis the market, and being committed in delivering solutions that delight the customer and consumer and enhance the relationship without
  • Analyzes the market trends, anticipates customer needs and adopts the best solutions that will exceed the customer Expectations while meeting organizational SOP’s. Stretches self and team to deliver customer delight
  • Goes out of the way to deliver on time, the commitments made to the customers and consumers while striking a balance between their needs and  organizationalSOP’s. Guides team members to build relations And ensure customer delight.
  • Functional Skills and Ability : Ability to gain new knowledge/ skill/ information, analyze the risks associated with the same and take timely decisions, as per the set processes and regulations, while constantly Meeting quality standards
  • Is updated and aware of the products, systems and regulatory guidelines Applicable to the department. Strictly adheres to the set processes while Taking decisions. Seeks guidance/ escalates from/to appropriate authority in unfamiliar/new Situations.Meets quality standards.
  • Takes efforts to understand market trends and is aware of the products and Guidelines applicable to the industry. Demonstrates understanding of policies,procedures and risks involved and takes straight forward decisions involving little or no consequence of error. Constantly tries to do things better and on time. Proactively updates oneself on business trend
  • Takes efforts to gather market information from multiple sources. Has a broad understanding of the financial / commercial factors and dynamics important to the business. Gathers and evaluates information to take decisions which will enhance the Effectiveness of the department. Pursues opportunities with optimal risks that can lead to substantial benefits. Displays dedication towards quality improvement and on-time delivery for self and team
  • Proactively updates oneself on business trends and regulatory Changes and understands their impact on the organization. Uses developments in the business/ industry domain to develop Long-term business or functional goals.Makes decisions/ policies considering factors such as cost,benefits, risks and buy in.  Guides the teams to follow processes and regulatory guidelines so as to continuously strive towards delivering exceptional high Quality solutions.
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