DESCRIPTION

Amazon’s Retail Business Services (RBS)- Selection team is hiring a Sr. Program Manager to build new global programs to improve Amazon selection . The scope will include ( not limited to) starting up and scaling programs to unblock new selection , upstream defect elimination and improving customer and selling partner experience across Amazon marketplaces. The leader will leverage RBS product, technology and Amazon global capabilities across retail , catalog services , eCommerce foundation , ML/AI teams to deliver on the objectives.

Key job responsibilities

-Ideate , develop and document program strategy, align on goals, milestones, project plans, and mechanisms that lead to goal delivery.
-Influence, and align on strategies with leadership and cross-functional partners outside RBS.
-Communication skills .
-Ability to work across a global stakeholders and comfortable with moderate travel.
-Understand the complexity and mechanics of systems, services, AL/ML tools, processes, financial metrics and customer experience related to selection management in Amazon Retail and influence continuous improvement.
-Own analysis and reporting of their programs, COEs, RCAs , escalations and build new reporting if necessary.

Interested internal candidates should be current L6s with Retail or Program Management experience, or similar skillset. Please send the hiring manager an email introduction, including your resume and answers to these questions: 1.) What is your experience in a related position? 2.) Why are you interested in this role? 3.) What’s an example of a program you started, scaled delivered at global scale that required you to overcome multiple obstacles, influence wide to achieve the goal?

BASIC QUALIFICATIONS

– 5+ years of working cross functionally with tech and non-tech teams experience
– 5+ years of program or project management experience
– 5+ years of delivering cross functional projects experience
– Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field