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Job Title: Pre-Joining Consultant – MENA – Contract 9 months

Job Summary:

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TSS provides services to the country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centers in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TSS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centers.  

Virtual Talent Hub (VTH) for the respective function is an integral part of TS service offerings where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and regions – delivering nonrepetitive project-based work through skilled, agile teams. The team in the virtual hub is an extension of the regional talent teams and will cover operational/non-transnational scope.

In this role, you would support MENA Pre-Joining team. You will work as part of the recruitment and preboarding virtual talent hub team, providing support across the MENA region. You will play a key role by providing preboarding advice and guidance to our new joiners, helping them as required. The preboarding process commences from when a candidate has accepted their offer up until the first day of joining, supporting all new hires from entry level through director level.

Shift: Aligned to the shift timings/schedule of the Region  

Essential Functions of the Job:

Responsibilities:

As a Pre-Joining consultant, you will work with our new joiners by answering their questions in real time.  The new joiners will require help to understand the immigration, relocation, and onboarding policy post offer and as part of your role you will answer their questions and provide to them guidance as needed.

Key responsibilities:

Overseeing the immigration process for employees, ensuring smooth and efficient onboarding experiences for new joiners, and handling complex and sensitive immigration issues.
Managing local immigration matters, staying updated with the country-specific immigration policies, and providing support to employees within the respective countries.
Preparing documents related to residency renewal, new joiner medical, and pension, and assisting in the registration of national employees into the pension scheme.
Focus on document preparation and follow-ups, coordination with various stakeholders and ensuring compliance with immigration policies.
These roles require maintaining confidentiality and integrity due to the sensitive nature of personal documentation involved, and upholding brand and reputation.
Additionally, they involve liaising with colleagues and managers to proactively escalate problems and potential issues.

The role also requires system administration, liaison with the recruitment team as well as different functional teams such as IT, Admin, HR enablement. You will also be responsible for resolving problems relating to the pre-joining process which will vary by candidate and location. Other key responsibilities include:

Provide an exceptional new joiner experience ensuring that when they join EY that their experience lives up to our EVP
Managing the immigration co-ordination for GCC locations
Guide team members to resolve challenging situations concerning benefits and legal areas
Ensure accuracy and attention to detail in all elements of the new joiner process
Escalate complex or sensitive cases to leadership as appropriate
Identify potential problems and opportunities related to preboarding
Be responsible for data and reporting accuracy to support new joiner requirements and business updates
Help internal clients and colleagues adjust to change in EY processes and structures by identifying likely issues and providing support to enable the change = “Continuous Improvement”
Understand local MENA preboarding regulations and ensure full compliance
Provide location knowledge to aid transition and resolve problems relating to the on-boarding process

Knowledge and Skills Requirements:

Excellent English language written and verbal communications skills
Building positive relationships with the broader HR Team including recruitment and immigration
Ability to learn the correct methodologies, tools, and technologies used, and utilize them in an efficient manner
Strong MS office skills and a willingness to acquire new skills to effectively leverage internal reporting systems

Job Requirements:

Education:

Bachelor’s degree, preference will be given for those with HR Specialization

Experience:

3+ years of strong knowledge and immigration experience and working with a large multinational and a global company
Strong candidate centricity skills
Experience managing multiple priorities and a high volume of candidate queries
Excellent English language communication skills, both written and verbal
Exhibit a positive can-do attitude and approach to responsibilities; demonstrate commitment to the role
Experience working with multi-cultural teams a plus

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