At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 
Role name and description 
Senior – The primary role of a Senior is to spearhead a team that provides Coordination and client management services globally and locally to clients of People Advisory Services within and outside EY. Will also need to independently manage Engagement Management Services (EMS) work streams for the client / group of clients and also assist the leadership in managing the EMS operations

The opportunity

Senior will play a critical role in managing a team. Work closely with clients of People Advisory Services within and outside EY  

Your key responsibilities

Responsible for executing, quality control and reporting daily status to the internal leadership team as well as to our user groups
Responsible for meeting contractual SLA’s 
Will be the first point of escalation
Adhere to practice protocols and other internal processes consistently
Be an integral part of the Global and/or Local Client Service Delivery team
Conduct complete review of client deliverables for quality assurance and ensure the team has adhered to the process protocols.
Handle escalations effectively
Develop a high level understanding of all the work streams of EMS and collaborate with different work streams as required by the business
Be involved in coaching, mentoring and guidance of the Advanced Analysts and Seniors in your team
Assist Managers/Sr Managers in managing clients/projects
Ensure that the work done is within the budget and deviations have valid reasons/explanations. 
Leverage ideas from other engagements and experiences to enhance effectiveness of work, discuss with other Seniors on best practices to be implemented across all engagements
Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal
Focus on efficiencies and continuous improvement – challenge existing processes where inefficient or redundant
Should be able to proactively identify issues around quality of work, report and recommend solutions accordingly
Take ownership for quality delivered within the team
Foster collaboration and constructive communication within the team
Owns  client relationships, connecting the services and providing solutions that take into account all aspects of service delivery to the client
Seek opportunities to diversify client load and exposure to different teams
Actively participate and represent your team in meetings and provide suggestions on best  practices to be implemented across EMS
Owns timelines around deliverables
Should be able work in a team and also spearhead the team 
Spearhead in training and coaching team members
Succession planning
Manage conflicts effectively
Assess, appraise and help our professionals achieve their potential

Skills and attributes for success

Strong in MS Excel – Competent with using spreadsheets for data manipulation and review 
Good knowledge of other MS Office applications especially MS Word and MS PowerPoint
Technically versatile and able to work with data from various sources of various complexity and formats 

To qualify for the role, you must have

Proficient in English 
Clear verbal communication 
Professional and structured written communication 
Listening skills to respond effectively
Self assured & self-motivated attitude 
Organized and deadline focused
Should have a Global mind set
Should have proficient knowledge of QRM protocols and adherence by self and team
Should be nimble to adapt to change and thrive
Should be able to work in a virtual world with teams globally
Demonstrate leadership and executive presence
Demonstrate excellent presentation and communication skills
Proven ability to work independently with minimum supervision, and collaboratively with virtual teams 
Systematic Skills 
Detail orientated / Attention to detail
Should be abreast of new and upcoming technologies
Ability to address all relevant information/data and develop practical approaches to solving problems
Possess creative and curious approach to tackle complex challenges, leveraging internal tools and resources to achieve favourable results
Results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments)  
Ability to effectively manage concurrent projects, and prioritize multiple tasks including multi-location coordination
Proficient in standard and service line-specific software applications and databases 
Competent at meeting tight deadlines, performing high-quality work and diligent follow up
Adept at summarizing and concluding activities, applying appropriate documentation standards and lessons learned
Adept at protecting confidential and proprietary information

Ideally, you’ll also have

Prior experience on  project management 
Knowing a foreign language 
Any Certification courses on operation management , Client management  
Exposure to RPA and automation projects

What we look for 

We look for candidates with proven capabilities of leading a team. Working closely with clients of People Advisory Services within and outside EY  

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. 

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.