At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

The Engagement Management Service (EMS) of ITTS is currently a 110-member team operating out of Bangalore and Kochi in India and Buenos Aires in Argentina. The EMS team supports PPEDs from all regions of Americas, EMEIA and APAC to manage their book of business, accounts and clients better.

The Engagement Management Services (EMS) team at the GDS helps all ITTS engagements to enhance service delivery by ensuring proactive coordination, timely communication and efficient engagement management in a cost-effective manner. They are trained to carry out engagement management activities that are essential to each engagement, across different phases of the engagement life cycle.

Your key responsibilities

Our Preparer/ staff will need to ensure that they have a strong understanding of:

Their Region/Market –Key people from those markets. Have a high-level understanding of the markets they are part of and its dynamics like size, people, competency, clients, tier, etc.
The regional leader and partners in their market
The scope – what we are doing for them. what else we can do from our current portfolio; what unprecedented services are popping up. The activities we are performing for the market and understand another preparer’s work as a backup
Team Dynamics: Needs to have a complete understanding of the market teams in the region
Understanding of Tools: Mercury, Workflow, WIP, etc. with an ability to suggest improvement ideas
Engagement Life Cycle: Preparers should have a good understanding of the entire WorkSmart Engagement Life cycle

Our preparers/ staffs are accountable for

Prepare or assist in preparing simple to complex EMS Activities for their respective engagement teams.
Preparer should have a complete understanding of the engagement teams BoB and provide periodic analysis to the Partner / team members of the engagement’s financial status.
Have regular catch up with engagement teams to get a thorough picture of engagement financial status.
Resolve complaints from Engagement Teams.
Analyse the current activities and recommend additional EMS services.
Ensure on time delivery with self-review.
Ensure reviewer reviews the request before delivering the final output to the engagement teams
Ensure error free and 100% quality of deliverables with zero escalation and ensure there is no rework.
Delivery and expansion/growth of their Market penetration and Customer Retention

Work with the Market Leader and proactively identify opportunities to offer up services on accounts (monitor pursuits; wins, engagements)
Assist Market Leader with white spots analysis by Market and work with them to strategies further expansion and penetration

Reporting escalations to the Market Leader and consulting on solutions before implementing anything
Assist other team members complete their tasks in case needed.
Keep their skills up to date and upskill periodically meet badge compliance
Customer Experience: Drive customer experience in every request they handle
Utilization: Ensure they meet minimum utilization requirement
Absenteeism: Ensure no unauthorized absenteeism
Team Morale: Be a team player.
Have regular connect with stakeholders to ascertain health of the business.
Ensure regular feedback to the reviewer
Ensure regular feedback to the requestor

Skills and attributes for success

Excellent verbal and written communication skills
Ability to work with global networks, mindful of cultural differences
Proactive, agile and manages time well
Strong analytical skills and eye for detail
Ability to work independently
Solution oriented with strong problem-solving skills
Strong client service focus; responsive to request and capable of maintaining a sense of urgency in resolving issues
Flexible in adapting to constantly changing priorities
Proficient in Microsoft Office (i.e., Word, Excel, PowerPoint and Projects.  Advance knowledge of Power Bi/ Captivate will be preferred.
Data driven approach. Passionate about learning and implementing new analytical tools and support innovative practices.

To qualify for the role you must have

0 – 5 years of working in a similar role
Graduate /Postgraduate in any discipline
Business Administration/ Engineering/ Sig Sigma/ Project management professionals will be preferred.

Ideally, you’ll also have

Strong writing, research, analytical, communication and presentation skills
Ability to work in fast paced professional services environment

What we look for

Experienced in demonstrating strong knowledge of accounting and economics concepts 
Proficient in strong communication, both written and verbal and ability to present research findings
Proficient to demonstrate the ability to perform financial research and analysis with some financial modelling experience 
Able to demonstrate the ability to deliver quality analysis with tight deadlines and take full ownership of your work while learning diligently on the job. 
Comfortable using MS Office tools specifically WORD, EXCEL and Advance Excel.

What we offer

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

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