At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 
The opportunity
MENA Technology team is looking for a candidate with Experience in handling application issues, end-to-end complex data migration, conversion and data modelling.
The candidate will be part of Level 3 Application Support team to provide Technical support for the applications developed in .Net and SQL Server/SSIS.
The opportunity is for self-driven, organized, and process-oriented individuals who can perform with minimal supervision and deliver exemplary services to our clients.

Your key responsibilities

Describes the core purpose of the role and how time is spent across the most important responsibilities. Presents challenges, problems to solve, what you’ll learn etc. Also possibly covers location and travel.

Determination of root cause of incidents
Deployment of applications and upgrades/patches in supported environments.
Effective ticket management including logging, monitoring / updating, prioritising, and resolving requests within SLA
Analysis, troubleshooting, and diagnosis of incidents
Maintenance of documentation surrounding Incident, Request Fulfilment, Problem and Change Management.
Work on bug fixing and improving application performance
Respond to major incidents via monitoring alerts
Able to work well within a multi-disciplinary team structure, but also independently
Possess strong interpersonal and verbal and written communication skills
Ability to meet agreed deadlines, showing demonstrable compliance with agreed SLA
Analyse requirements and develop ETL/BI reports with minimal supervision
Develop scripts to automate the execution of ETL.

Skills and attributes for success
To qualify for the role you must have

Strong interpersonal, verbal, and written communication skills, in English.
Experience developing ETL solutions for data warehouse environments
The ability to manage large quantities of data, paying attention to detail
Experience programming in .NET, C#, ASP.NET  and T-SQL.
Expertise in ETL tool SQL Server Integration Services
Knowledge of data mining and segmentation techniques
Experience in SharePoint Designer, InfoPath, Web Parts, and workflow creation. 
Good knowledge of MS SQL server configuration and database maintenance skills.
Ability to write and analyse Stored Procedures and complex SQL queries 
Experience working on production systems, specifically running in an Azure cloud services environment.
Hands on experience on IIS servers
Configuring and troubleshooting virtual directory / application pool. 
Ability to meet agreed deadlines, with demonstrable productivity

Ideally, you’ll also have

Knowledge / Experience in Azure DevOps.
Knowledge / Experience in SharePoint and Power Apps would be advantageous.

What we look for

We are seeking a knowledgeable application support engineer to monitor and maintain the efficiency of our software applications.
The candidate must constantly update the skills and knowledge to cope up with the ever-growing market demand.  

What working at EY offers 
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland & the UK – and with teams from all EY service lines, geographies & sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills & insights that will stay with you throughout your career.

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.