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Job Summary:
The Service Delivery Technical Lead (SDTL) plays an integral and wide-ranging role in the delivery of the technology projects and programs across the Businss of EY Technolgoy Portfolio.   This SDTL role will focus on the technical development and oversight of programs and projects in support of (but not always limited to) products utilized by EY Technology to run and deliver our business.
 

Essential Functions of the Job:

Understand the relevant functional area of Business of EY Technology, gained through a combination of program delivery / implementation and support.
Data analysis, application design, application development, including testing and implementation of applications in data warehouse type projects
Ensure ongoing awareness of the impact of future programs across the functional area and provide input to impact assessments as required.
Analyze requirements from the business and take appropriate steps to define action plans which are detailed, meaningful, and set expectations appropriately with the business 
Analyze service performance based on data provided, interpret the data to determine the quality of the service, and validate this against the user perception of the service 
Determine when it is appropriate to escalate, and use judgment and experience to determine the most effective course of action
Engage and collaborate with the stakeholders across business and IT, using personal experience and judgement to define tailored approaches to dealing with specific stakeholders, setting expectations appropriately and building trust and confidence
Ability and flexibility to work in a virtual environment across multiple time zones
Flexibility to work non-standard hours in supporting global production systems.
English is required, additional languages a plus.

Knowledge and Skills Requirements:

Expertize in utilizing SharePoint Online and PowerPlatforms (PowerApps, PowerAutomate, PowerBI) for creating automated workflows between apps and services to synchronize files, get notifications, collect data, create dashboards, reports, and more.
Scripting experience such as JavaScript, jQuery, Angular, JSOM, REST API
Knowledge in User experience-UI Front end development –Media Query, CSS, HTML, AjaxStrong
Knowledge of Microsoft Project Server Online
Expertise over SQL for managing and manipulating relational databases.
Expertise in .NET for building a variety of application types using language of choice, without needing to manage infrastructure.
Knowledge over using SSIS (on premise) for building high performance data integration solutions, including extracting, transforming, and loading (ETL) packages for data warehousing.
Demonstrated experience in Azure Data Factory for orchestrating and automating the movement and transformation of data from various sources.
Proficiency in designing and deploying scalable, resilient infrastructure using Azure Cloud services.
Skilled at creating and managing Workflows to automate and optimize business processes.

Analytical/Decision Making Responsibilities: 

Monitors and manages program baseline to ensure activities are occurring as planned – scope, budget and schedule – and manages variances
Proactively identify risks and issues on program – leading team to develop risk management and issues management plans
Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget
Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
Develop and manage plans to address program strengths, weaknesses, opportunities and threats
Analytical skills and problem solving skills needed to manage multiple factors on a program simultaneously
Demonstrate business analytics to manage and meet sponsor and customer needs
 

Other Responsibilities:

Act independently to deliver project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated

Other Requirements:

Flexibility in working hours may be needed to meet project deadlines

Job Requirements:
Education:

A degree in Computer Science or in a related discipline; or equivalent work experience
One or more professional certificates to supplement formal education/experience in support of technical skillsets

Experience:

Minimum of 5 years experience in Develpmental experience using the various skills above.
3+ years of delivery with AGILE development methodology
Work experience in a professional services industry preferred

Certification Requirements:

Certification is preferred in SQL, .Net, Azure, and/or any of the other listed technical skillsets 
SAFE Agile experience

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