The Benefits Operations Administrator (BOA) is responsible for processing all activities related to client benefits plans as set up in Wipro tools, while meeting and exceeding client Service Level Agreements.
The BOA is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.
Prioritizes work as required in order to effectively respond to client needs
Demonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion
Ensures knowledge of client plan provisions and supporting documentation is current and updated
Follows all predefined procedures, adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targets
Participates & contributes in daily huddles and status meetings
Ensures on-time and accurate delivery of all tasks as per Service Level Agreements
Education & Certification
Bachelor’s degree in any discipline (B.A, B.Com, B.Sc, BBA)
Excluding-B.Ed., LLB, B Tech, BE, B.Sc (IT) Full time MBA, MCA,PDDCA and any 2 years regular post-graduation Professional Degree
Work Experience
2 – 4 years’ work experience in back office or similar transaction processing.
Good computer operating skills required (MS- Office Applications) with typing Speed of Minimum 25 WPM with 90% Accuracy
You should demonstrate good written & verbal communication
Defined Contributions (DC)