About Wipro Limited:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Our Salesforce experts combine experience design, industry solutions, multi-cloud cross-platform engagements, legacy modernization, and digital integration to help our clients simplify their transformation roadmap, accelerate their transition to the new, and enable them to create what matters. Wipro is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, with over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Brief Summary of Role
The Senior Functional Consultant is tasked with leading requirements gathering sessions to gain an understanding of our customer’s current state processes and technology in the CRM space, and they support the implementation work that follows. They handle our most complex and challenging projects, from the customers they work with to the technical solution complexity, to uncover current state pain points and work with their delivery team to design a future state solution and transpose into user stories. The Senior Functional Consultant is responsible for providing guidance and recommendations as well as sharing best practices across business environments and industries.
Responsibilities
Build a clear requirement gathering strategy / workshop plan for each customer engagement
Lead discovery workshops; facilitate large audience discussions and present solutions
Perform rapid analysis and decomposition of complex business information into functional requirements
Take ownership of customer processes; analyse and record current state technology and processes
Identify and inventory customer process pain points and gaps in best practices
Organise and drive process reengineering sessions
Create future state processes and requirements
Perform business process modelling, user experience modeling and basic technical architecture diagramming
Synthesize technical and business information and present implementation needs and options confidently
Collaborate with internal team members to advise and present solutions to optimise future processes and solutions
Communicate Salesforce’s capabilities and limitations to customers
Guide customers and advise on potential solutions for optimising the platform
Interpret technical and business strategy roadmaps and apply a detailed technical solution
Build and demo prototypes in Salesforce
Assist and guide customers during UAT
Support and deliver training to specified trainers and end users
Provide go-live support for implementations
Co-ordinate with Project Managers/Program Managers in delivery decisions
Assist in onboarding and mentoring of new hires
Identify opportunities and occasionally assist pre-sales support activities
Contribute to the overall success of the Functional Practice through engagement with the Centre of Excellence and Discussions groups
Required Skills & Experience
5+ years’ experience as a Functional Consultant / Business Analyst or similar discipline for a mid-to-large sized organization, or direct consulting expertise leading transformational CRM projects
3+ years’ experience with Salesforce.com configuration and/or custom development across the suite of Salesforce products
Experience implementing the Agile project lifecycles and tools (i.e. SCRUM, user stories, etc.)
Experience as Functional Consultant / Business Analyst on at least 1 £/€ 1M+/Global implementation
Preferred experience in a specific customer vertical/industry/sector
Strong ability to understand customer needs and pain points, facilitate deep discussions, and challenge status quo
Expert presentation and communication skills to both create and deliver top-notch presentations and demos to a broad audience including C-Suite to technical teams
Ability to navigate complex organizational dynamics and succeed in projects that require you to take ownership and drive workstreams
Ability to take on any project at any stage and make it successful
Ability to influence others as a leader in the Functional role
Bachelor’s degree in Technical or Business related area or equivalent combination of similar education and experience
Ability to travel as required
Required Credentials
Salesforce Administrator
At least two of the following
Sales Cloud
Service cloud
Community cloud
Preferred Credentials
Salesforce App Builder
Salesforce Advanced Admin
Any additional Salesforce Certs
Completed Trailheads