Desktop Support Engineer

Roles & Responsibilities:

Knowledge on configuration of Operating Systems Laptops / Desktops.
Knowledge on functional and technical support, troubleshooting and diagnosing hardware and software problems with laptops/Desktops.
Troubleshooting all types of Hardware, software & Network LAN related issues where in providing good support for internal clients of the Organization.
Installation and configuration of network Printers.
Proficient in troubleshooting network and maintaining network.
Performing Change management whenever rise a ticket
Preparing Daily Reports, fortnight and Monthly reports
Attend up-time calls and solve the issues at the earliest to meet the customer SLA
Handling the escalations from the costumers
Assembling, hardware up gradation troubleshooting.
Windows maintenance, dual booting, upgrade & update the windows.
Disk Management, partitions.
Printer installation and troubleshooting.
Troubleshooting of Skype, outlook issues pst, ost hardware laptops and desktop order spares replacement, O/S, hard disk data recovery, Data copy, software & drivers installation.
Basic Networking, Map drive, Data sharing. TCP/IP Configuration, Internet Maintenance.
Monitoring helpline portal in the core responsibility of all shift engineers and not a single ticket should get violated,