Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Job Summary
Note: Mentioned datacentre experience dates.
Candidate should be able to provide proof of Covid-19 Vaccine at the time of joining.
Hardware Troubleshooting Support
Minimum 2 to 4 years’ experience in DC support
Support hardware faults and customer requests
Managing assigned issues and working based on priority level
Using web-based tools for managing and locating hardware in data center suites and storage rooms
Being able to identify a variety of server components and their functions
Add/remove server components. (NVMe, SSD, HDD, DIMM, NIC, RAID cards)
Replace server hardware components
Perform BIOS, Firmware and iDrag updates in Co-ordination with remote support teams
Troubleshoot and repair network devices experiencing issues or failures while coordinating with Network Reliability Engineering (NRE)
Interfacing with internal customers to coordinate troubleshooting and downtime in a professional manner
Submitting RMA requests for replacement parts
Resolve tickets and tasks within SLA/SLO
Update all tickets on a weekly basis at minimum
Update all tickets with quality updates so anyone can follow exactly what work was completed and the state of the equipment at each stage of the troubleshooting and repair process
Network Troubleshooting support
Network Traffic Shift queue and respond to tickets
Respond to requests from NRE regarding general network troubleshooting
Support NRE CM’s for switch replacements and other issue
Benefits @ Wipro
Paid Parental Leave
Excellent Remuneration Package.
Quarterly bonus/variable pay.
Quarterly Career Progression Reviews – we do not limit our employees to the usual once per year reviews!
Corporate Healthcare Benefits
401k benefits
Fringe, Concession + Membership & Subscription Tax Benefits.
Financial Advisory & Banking Benefits.
Free Ongoing training and development to help you reach your full potential.
Collaborative team – positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!
Team building, fun activities, and social events – COVID permitting.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person’s race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Datacenter – Wintel Stack