We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as an Travel&Expenses Helpesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
The skills & experience you need:
Fluency in English and Dutch;
At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk;
Very good analytical and problem-solving skills;
Numerical competencies;
Customer-oriented;
Ability to adhere to TAT and timelines;
Attention to detail;
Active listening combined with excellent written and verbal communication competences;
Knowledge of T&E (Travel & Expense) or Finance domains.
What you’ll be doing:
T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;
Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
Ensures that the phone/chat line is open at the beginning of the work program;
Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses;
Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction;
Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
Ensures a structured and high-quality communication related to the open cases;
Creates tickets to the IT support team whenever necessary.
Benefits for working with us:
The opportunity to work with 2023 of the Year!
Competitive salary with attractive set of social benefits:
✓ Private Pension Plan;
✓ Monthly Benefit budget;
✓ Medical insurance;
✓ Life insurance;
Christmas bonus;
Relocation package for candidates outside of TIMIS county;
Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
Personal development in a multinational working environment through nice extracurricular activities with the team;
Professional development through a variety of training programs (hard/soft skills);
BOOKSTER opportunities;
Nice designed and central business office;
Coffee and tea on the house;
The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.