India Operations team works on Debt Management / Collections, Account Receivables, Governance & IS Enablement, Warehouse & Logistics and Revenue Assurance.
Debt Management / Collections – Responsible for collection plan vs achievement, reducing balance sheet exposure, reducing gross debts & reducing DSO
Claims Submissions
Customer follow ups
Dispute resolutions
Reconciliations
EFT allocations
Updating RMS
LD declarations
Raising CNR
Governance & IS Enablement
Tools – RMS, LD, SOX Audits
MIS, EFTs, DN, Prelegal
Not Committed Debts
Support HC Validation and Control
Seat Optimization and Control
Vendor Payment
DLP incident closures
Demand Notices
Payment reminder requests
Account Receivables
LD
PDD
FTDS
WCT
C-Form
GST
Legal
Revenue Assurance
Timely invoicing/Billing to avoid the revenue leakage, on time billing which will enable revenue recognition in same Quarter
To Estimate quarterly revenue WBS wise with carry forward, Renewals, New Book and Bill
To prepare Revenue dependency list related to pending Renewal PO, Project signoff, Resources deployment and Pending Billing and follow-up with Sales and PM’s for its closure during the quarter.
Ensure all the orders are uploaded in RR Portal & ensure all efforts are updated during month and quarter closure.
Tracking >90 days reversals for T&M and AMC cases
To track Project based billing and milestone
Flash weekly report on Revenue, Billing and Unbilled
Warehouse & Logistics
Responsible for products operations to fulfil customer orders pan India
Responsible for end user spares & enterprises spares support for annuity biz – CIS
AWS Cloud Operations