Role Purpose
Expertise in implementing BPM solutions for case Management and process simplification using BPM for financial domain.
Good knowledge of the product including BPM Fundamentals, Architecture Components, Technical Features such as Designer Features, Configurations in Appian etc.
Should have good experience in design and development in Appian BPM including components such as Tempo, Mobility Features, Forums, SAIL, Plugin development, Smart Services, Reports, Deployment etc.
Expertise in business Integration deployment and human task management using Appian 7.X versions.
Expertise in building rules engine to support processes.
Experience in designing the integrations based on SOA, which allows different applications to exchange data with one another.
Exceptional Communication skills.
Good experience in BPEL (Business Process Execution language) to create process and flows.
Good experience with developing Business Orchestration base interacting with Web services using Appian.
Development experience of Micro flows, Long Running BPEL Services and Human Task/Workflow Development
Strong knowledge in Object Oriented concepts
Added advantage to have experience on Web APIs, Sites, Process Model as a Service, Admin Console, Document Management, and Integration Smart Services.
Appian Analyst Certification on recent Appian versions is must. Senior developer is good to have.
Knowledge of webservices and integration would be preferred.
Prior work experience in development of SOAP and Restful webservices and integration would be preferred.
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Team Leaders
Performance review
HR
Hiring and employee engagement and retention
Training Team
Capability development
Technical Lead
Training, issue escalation/ resolution
External
Client
Query Resolution
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Process Knowledge – Knowledge of assigned process, tools and systems – Foundation to Competent
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
Behavioral Competencies
Collaborative working
Problem solving and decision making
Attention to Detail
Execution Excellence
Client (Internal) Centricity
Effective Communication
Deliver
No.
Performance Parameter
Measure
1.
Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2.
Self- Management
Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Appian, Appian BPM, Integrations and SQL.