Order Management Officer
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as OM Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
Job requirements:
Manages Customer relationship through providing daily operational support;
Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope;
Keeps Customer informed of progress at all stages;
Deals with and coordinates any order prioritization request with the Customer, to meet expectations;
Processes all the order management requests in a timely manner and according to the Customer’s instructions / procedures;
Sends purchase orders to Customer’s vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders);
Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues;
Ensures that Service Level Agreement is met at individual level;
Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level;
Independently handles, assists the customer to determine problems and provide resolutions on any customer issues & process general volumes smoothly;
Accordingly stores documents (including preparation steps like printing and scanning);
Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations;
Provides continuous visibility of the orders / requests backlog situation to the Customer.
Candidate’ profile:
Advanced level of English;
Basic domain knowledge (financial, supply chain and logistics);
Independent MS Office user (especially Excel);
Customer service oriented;
Problem analysis and problem solving;
Numerical competencies;
Excellent communication skills;
Strong planning capacity;
Previous work experience, preferably in SAP (SD/MM module), Logistics, Supply chain, Order Management or Customer relations management is an advantage.
Benefits for working with us:
The chance to work for Top Employer 2024!
Competitive salary with attractive set of social benefits:
Private Pension Plan;
Monthly Benefit budget;
Medical insurance;
Life insurance;
Christmas bonus;
Childbirth allowance;
Relocation package for candidates willing to relocate;
Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
Personal development in a multinational working environment through nice extracurricular activities with the team;
Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
Extra annual leave days depending on tenure within Wipro;
BOOKSTER opportunities;
Nice designed and central business office;
Fruits, coffee and tea on the house + massage at the office;
Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
Employee Assistance program;
Employee Referral Program with attractive incentive schemes
The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.