Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
Do
Responsibilities:
Provide day-to-day support for SAP Group Reporting, SAP Analytics Cloud, Analysis for Office and SAP HANA modeling systems, addressing user issues and ensuring system stability
Troubleshoot and resolve functional issues in a timely manner to minimize business disruptions
Collaborate with end-users to understand their needs and optimize existing processes
Perform system monitoring and take proactive measures to prevent and mitigate system issues
Create and maintain comprehensive documentation of support processes, configurations, and issue resolutions
Collaborate with business stakeholders to gather and document requirements for new requirements
Develop and execute tests for SAP Group Reporting and SAP Analytics Cloud solutions, including unit testing, integration testing, and user acceptance testing
Identify and rectify defects and issues discovered during the testing phases
Collaborate with cross-functional teams to ensure successful testing and deployment of SAP solutions
Participate in change management processes, including creating change requests, doing impact analysis, and coordination of changes with relevant stakeholders
Support the deployment of SAP system updates, patches, and enhancements, ensuring minimal downtime and disruptions by coordinating with our other SAP professionals
Collaborate with project teams to assess and implement requested changes and enhancements.
Bridging the gap between project and support teams through techno-functional expertise
For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
Support the solutioning team from architectural design, coding, testing and implementation
Understand the functional design as well as technical design and architecture to be implemented on the ERP system
Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
Write code as per the developmental standards to decide upon the implementation methodology
Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
Support on-site manager with the necessary details wrt any change and off-site support
Skill upgradation and competency building
Clear wipro exams and internal certifications from time to time to upgrade the skills
Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
Write papers, articles, case studies and publish them on the intranet
Stakeholder Interaction
Stakeholder Type Stakeholder Identification Purpose of Interaction
Internal Lead Consultant Reporting & updates
Onsite Project Manager/ Project Teams To provide off-site support and inputs as per client requirements
External Clients For solutioning and provide support
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Systems Thinking – Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment – Competent
Leveraging Technology – In-depth knowledge of and mastery over technology domain that commands expert authority respect- Master
Functional/Technical Knowledge – Specific to the functional and ERP system in depth knowledge of the function processes and system and ERP functionality-Master
Competency Levels
Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert Applies the competency in all situations and is serves as a guide to others as well.
Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
Behavioral Competencies
Formulation & Prioritization
Innovation
Managing Complexity
Client centricity
Execution Excellence
Passion for Results
Deliver
No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter
SAP Financial Accounting & Controlling