Title: BFS Solution Lead
Designation: Manager || Band: C1
Location: Pune, Mumbai, Bangalore
Role & Responsibilities:
Minimum 8 years of experience of relevant exp in presales.
Presales and solution delivery experience preferably within BFS BPS(ops) business functional
Experience in Automation and transformation solution design for BPO/BPS
Business requirements gathering and transformation of requirement into technology stack like Power Apps, Power Automate, BI solution, etc .
Hands on experience with Power Automate,
Experience with overall governance and knowledge on administration at workload level
Power Shell Scripts & PnP templates usage design and implement PowerShell scripts.
Strong customer facing communication
Good to have BB/MBB.
Education:
Graduate a must, preferably a Masters
Hands on experience in driving transformation projects with RPA, BPM, AI, ML etc is a must
Good command of knowledge related to transformation technology and its application to business
Knowledge/experience on analytical problem solving, analytical tools
Professional Experience:
Strong Exposure to multiple technology tools (RPA, BPM, Analytics, Process Mining) in the capacity of solution architect, business analysts
Must have 8-9 + yrs. work experience related to research, technology or creating proposals/ opportunity identification for improvement
Worked on large to mid-sized deals (10mn+) from a size n scale point of view
Past experience of running quality programs (lean, six sigma, etc.) or business analysis
Working knowledge of BPO industry and understanding of technology transformation trends/ models
Experience in consulting a plus
Microsoft Office expertise; Hands-on experience on Powerpoint, Word & Excel a plus
Strong experience in driving transformation project with Business value delivered to client
Other Competencies:
Strong communication and collaboration skills
Analytical thinker with experience deriving business insights via analytics
Detail-oriented with high personal standard for quality
Comfortable in working with cross-functional teams
Experience developing and maintaining management reports in Excel/ PowerPoint/ Word
Presales , Power Automate