Qualification
High School Grad /Graduate
You bring knowledge & expertise
Required Experience & Skills:
Fresher
Low complexity clerical processing
Basic process knowledge
Basic technical skills proficiency
Ability to meet agreed quality standards within tight deadlines.
Non/very low client engagement
Ability to follow instructions / scripts / process-flows.
Excellent understanding of Insurance Industry for experienced colleagues
Proficient in MS-Office (preferably Excel)
Project management
Quality management
Results driven.
Foster teamwork
Giving feedback

Roles & Responsibilities:

Roles and Responsibilities:
Maintains quality service by enforcing quality standards, analyzing, and resolving client’s problems, and recommending system improvements.
Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
Adhere compliance and generate control reports.
Generate statutory reporting per country requirement.
Audit Management – Active participation in internal/external audits
Escalation management
Generating scheduled/ ad-hoc reports
Trainable Skills:
Neutral Voice and Accent and call management
UK Saving and Retirement Industry Skills
Process Knowledge
Languages:
English (R/W/S) with C1 Language Proficiency Level
Work Condition
Flexibility to work in 24*5 shift environment (9 AM to 6PM WO – Saturday, Sunday)
Flexibility to occasionally extend work hours to meet business needs.
Flexibility to move across client teams.
L&P Policy Acquisition & Servicing