Job Title: ServiceNow ITAM Developer
At least 7-12 years of experience in ITAM Consulting, High Level Design and developing technical solutions using ServiceNow platform
At least 5+ years of experience in Design, development and implementation of Service Now Software & IT Asset Management.
Complete end to end knowledge on the Software and Hardware Asset Management Lifecycle. Design and develop SAM and HAM requirements/enhancements.
Understand the end-to-end Software Licensing model for ServiceNow.
Responsible for Software Asset Management & ITAM activities.
Works with Software asset librarians and SMEs to consolidate Software entitlement data.
Ensure all relevant Software entitlement information (e.g. Publisher, Publisher part number, Version, Edition, Entitlement type, etc.) is available for better normalization results.
Strong knowledge on ServiceNow modules like CMDB, Discovery and other ITSM applications.
Monitors results of discovered software and fix any issues or anomalies identified.
Monitor software from other sources e.g. SCCM, Flexera, etc are ingested into ServiceNow.
Establish SaaS integrations with OOB connectors to ingest software usage information into ServiceNow.
Establish Custom SaaS integrations where necessary to ingest software usage information into ServiceNow.
Monitor reconciliation jobs and fix any issues or anomalies identified.
Modify License workbench and OOB reports based on requirements or top publishers.
Define process for reclamation of software to ensure software compliance.
Must have integrated the ITAM with ITSM to develop an integrated solution.
Must have a working experience on domain separated environments
Participate in project activities including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
Create/Maintain ServiceNow SAM & HAM documentation/standard operating procedures documents.
Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
Must be ITIL Foundation / CSA certified.
Servicenow-Development